Delivery & Returns


Delivery Information

We are not able to deliver your order without it being signed for.

We deliver to UK Mainland any other international postage please email: hannah@evolvebeautydistribution.co.uk

We send out completed orders Monday to Friday. Please allow 2-4 working days.

Orders will only be dispatched after we have received full payment. Orders will be sent out the following working day.

If there is adverse weather at the time you place your order, couriers may not be able to deliver as quickly as normal.

All items sent via courier are fully tracked and a tracking number will be sent to you when the courier has collected your order.
If you have provided us with your email address you will also receive notifications as to the status of your delivery.

Shipping charges include delivery via courier and all packaging; we will do our utmost to ensure your order arrives correct, safe and on time. We operate a “non-profit policy” on our packing and courier delivery service.

Customs For Overseas Orders
When ordering goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. It is your responsibility to obtain all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Any additional charges for Customs clearance must be paid by you; Evolve Beauty Distribution has no control over these charges and cannot predict what they may be. If you are ordering goods from outside the United Kingdom, it is your responsibility to comply with all the laws and regulations in the country in which you are receiving the goods.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

If you refuse to pay the charges levied by customs and excise, or the delivery is unsuccessful, and the goods are returned to us then you will be liable for the return shipment fees and these will be deducted from any refund due.

If you have any questions regarding the delivery of your items, please e-mail hannah@evolvebeautydistribution.co.uk

Returns Procedure

Our clients’ satisfaction across our entire product range is our number one goal.
However there may be an instance where you wish to exchange an item for another or return for a refund.

If you do wish to either return or exchange your purchased products, please help us to resolve any problems quickly by undertaking the following steps:

Returned merchandise requires prior authorisation by Evolve Beauty Distribution. Please contact us either by email hannah@evolvebeautydistribution.co.uk to explain the problem with your item and for us to approve the return. Any damages that have occured in transit will require photographic evidence to be sent to us for insurance purposes.

Notification of damaged goods, request to return an item, or any other query regarding your order must be made within 2 days of receipt. 

For refunds and exchanges all returns must be in original packaging and in new condition; the packaging must be undamaged (unless the product is being exchanged due to a product fault) The returned item must be suitable for resale and the contents and quantity of the product must be as originally sold.

Returned goods MUST be returned via a SIGNED FOR courier with a tracking number.

You will be responsible for the post and packaging costs of returning the products to us for any reason. If the item is tested and found to be faulty or damaged, we will reimburse your cost of returning the items.

Please ensure that you include your order number, name and contact details (email and phone number, if possible) with your return in addition to a brief description (1-2 sentences) about why you are returning the products.

If the above procedure has not been followed correctly, we reserve the right not to process the returns.
Finally, let us assure you that we will try to resolve any problems you have as quickly as possible.

Please send your items to this address:

Evolve Beauty Distribution Ltd

42 Court Close

Calmore

Southampton

SO40 2QW